Frequently Asked Questions - Cul de Sac Critters
Frequently Asked Questions
Find answers to common questions about our handcrafted wood decor, personalized gifts, shipping, and more.
What materials do you use for your products?
All our products are handcrafted from premium solid wood, including birch, poplar, oak and pine wood and engineered wood. We use laser engraving for precise details and apply protective coatings for durability. Each piece is made with quality materials designed to last for years.
Are your products made in the USA?
Yes! All our products are proudly handmade in North Carolina, USA. We've been handcrafting wood decor and personalized gifts in our North Carolina workshop since 2016, supporting American craftsmanship and small business values.
Can I customize my order?
Absolutely! Many of our products offer personalization options including custom names, dates, towns, or special messages. For state wall art, we can create any of the 50 US states. For ornaments and magnets, we offer custom engraving with names like Grandma, Nana, Gigi, Mimi, and more. Just send us a message with your customization request when ordering.
Which states are available for your state wall art and magnets?
We offer all 50 US states including Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
How long does shipping take?
Most orders ship within 3-5 business days. Shipping time depends on your location, but typically takes 3-7 business days within the United States. Custom or personalized orders may require additional processing time. You'll receive a tracking number once your order ships.
Do you ship internationally?
Currently, we primarily ship within the United States. For international shipping inquiries, please contact us directly and we'll do our best to accommodate your request.
What is your return policy?
We take pride in every handcrafted piece. If you're not 100% satisfied with your purchase, contact us within 30 days of receiving your order. We'll make it right with a replacement or full refund. Please see our Return Policy page for complete details.
Do you offer wholesale pricing?
Yes! We offer wholesale pricing for gift shops, tourist destinations, and retail stores. Contact us directly to discuss wholesale opportunities, bulk orders, and pricing for your business.
Can I order in bulk for corporate gifts or events?
Absolutely! We handle bulk orders for corporate gifts, wedding favors, realtor closing gifts, and special events. Contact us with your quantity and customization needs, and we'll provide a custom quote.
How do I care for my wood products?
Our wood products are finished with protective coatings for durability. For indoor items, simply dust with a soft cloth. For indoor/outdoor items, wipe clean with a damp cloth as needed. Avoid prolonged exposure to direct sunlight or moisture to maintain the best appearance.
What makes your products unique?
Each piece is handcrafted in our North Carolina workshop with attention to detail and quality craftsmanship. We use premium solid wood, laser engraving, and hand-finishing techniques. Natural wood grain and rustic character make each piece one-of-a-kind. Unlike mass-produced decor, our products are made with care and designed to become cherished keepsakes.
How do I contact customer service?
You can reach us at culdesaccritters@gmail.com for any questions, custom orders, or support. We typically respond within 24 hours during business days.