Refund policy

RETURN & REFUND POLICY At Cul de Sac Critters, we take pride in creating high-quality handmade wood products. Because each item is custom-made to order, we have a limited return policy. DAMAGED ITEMS ONLY We only accept returns for items that arrive damaged during shipping. All sales are otherwise final. If your item arrives damaged: • Contact us within 7 days of delivery at culdesaccritters@gmail.com • Provide photos of the damaged item and packaging • We will replace the damaged item at no cost to you or issue a full refund CUSTOM & PERSONALIZED ITEMS Because our products are handmade and often personalized with custom names, locations, or phrases, we cannot accept returns for: • Change of mind • Incorrect personalization provided by customer • Color variations due to natural wood grain • Minor differences from product photos (each piece is unique) QUALITY GUARANTEE We stand behind the quality of our craftsmanship. If you receive an item with a manufacturing defect, we will replace it or issue a full refund. CONTACT US If you have any questions about our return policy or receive a damaged item, please contact us at: Email: culdesaccritters@gmail.com We appreciate your understanding that our handmade, custom products require this policy to maintain our small business operations. Last updated: January 23, 2026

** Please note our policies on returns and exchanges upon ordering. If an item should arrived damaged, it MUST be reported within 24 hours of when the package was delivered!